|Frequently asked questions
Questions/answers on the website :
• Is the website secure ?
The website Surf Designs is totally secure and supported by the French bank BNB Paribas. The bank handles the protection of your data and your transaction will be carried out in complete security.
• What is your politic of confidentiality ?
When you open an account on the website Surf Designs, we collect the data necessary for the setting up of the invoicing and the delivery of your order: your name, address, e-mail, etc. Surf Designs commits itself to pass on these information’s to the only third party involved in the delivering process of your order (transporter, bank establishment…). The entirety of the collected data by Surf Designs is the property of Surf Designs. None of these data’s can be lent for any reason.
• How can I create a Surf Designs account ?
If you want to create a Surf Designs account, go to “order” then click on “identify yourself”. An insert for new clients will then appear.
• Why should I create a Surf Designs account ?
This account enables you to purchase at any time on our website. Moreover, giving us your e-mail address will enable you to discover in sneak preview the new Surf Designs models at an attractive price.
• How can I modify my Surf Designs account ?
To modify some of your information on your account, you need to be connected to your account. Then in “my account”, you will find an entrance “modify my account”.
• I lost my pass word
If you lost your pass word, when you try connecting to your account, click on the entrance « forgotten password » and enter your e-mail address. Surf Designs will create a new pass word and will send it on the address you indicated.
• How can I follow the track of my order ?
Once the order is made on the commercial website Surf Designs, the commercial team will send you an e-mail to inform you of the consignment of your purchase and the number of track of your package.
• What are the payment modes accepted ?
We recommend to our customers to purchase by bank card(CB,Visa…) or bank transfer. The consignment is done quickly after the order. However, we also accept checks. They need to be sent by post at the following address, and specify the scarf of your choice:
Jonathan BUNEL – Surf Designs
B24, BOLOKI, 150 chemin ETXEHASIA, 64480 USTARITZ
Once we cashed the sum, Surf Designs will send you the order.
• Fees and time of deliver ?
The fees of deliver totals up to 7€ for an order in France, 17€ in western europe (an French DOM TOM), 27€ in other countries. A tracking number of your package can be given to you.
We delivrer your boards for free in France. Ask us a quote for delivering in Europe.
Questions/answers about manufacturing :
• How can I share my artworks ?
All artists and designers can share their designs. Then Surf Designs publish the designs.
To be published, all designs must have a good enough resolution to ensure good rendering on the boards. Designs are published when the exploitation contract is signed. Designers then get royalties.
• How to include the fabric into the board ?
We advice our customers to bring the fabric to their shaper to laminate it at the same time as fiberglass. The surf Design fabric can be laminated between the foam and fiberglass or between two fiberglass layers.
• What is the delay to make a board ?
Making a board, takes around one month (more or less depending the season).
• What is the price if I send my file ?
Standard print in 60*180cm (=6'0) is 80€.
We can print bigger files for 10€ per extra foot.
Whatever the size of the graphic, deliverig costs are: France 7€, Europe 17€, World 27€
For example, if I print a file for a 7'8'' surfboard, with french delivering, total price is : 80+10+10+7=107€.